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Payments

Manage your PayRex transactions real-time, in one place.​

The Payments module primarily consists of two parts: the listing and the details.

Listing​

The payments listing includes every transaction you receive through PayRex, whether it's through our no-code solutions, billing statements and pages, or through API integration and third-party plugins like Shopify.

This enables you to keep track of your payments all in one place, even as they come from our various supported channels.

Search and filters​

You can look for particular payments by entering either the complete or partial details of the following payment information: ID, description, billing details, or custom field. If you integrated PayRex with your website or application, you can also conveniently search by metadata, payment intent id, or page session.

To find a particular set of payments, you can apply filters such as payment status, product type, and date range to narrow down the payments list.

These search and filtering features enable you to swiftly verify your customers' payments and move forward with processing their orders.

Export​

PayRex enables you to export your payments, allowing you to manage them offline or import them into your preferred accounting tool. Before downloading the CSV file, you have the option to choose which data columns to add or omit, eliminating the need to manually delete them later.

Payment details​

While the payment listing gives you an overview of your payments, the payment details page enables you to explore all the pertinent information for a particular payment in depth.

Details​

The details section lists the fields that can quickly identify a payment:

  • ID: the unique, system-generated ID of a payment. You can use this as reference to facilitate faster coordination with our Customer Support team.
  • Payment intent ID: this unique identifier is primarily used by those who integrated PayRex to programmatically monitor payment status and debug issues.
  • Description: this field provides information to identify the purpose of the payment.
  • Paid date: the date and time when a customer successfully fulfilled processed their transaction via PayRex.
  • Cleared at: the date and time when the payment is expected to be verified and reconciled by our partner banks or financial institutions. It is also by this time that the payment can be included to your payout.

Breakdown​

The breakdown is composed of the amount and deductions that make up a payment.

  • Amount: The gross amount of the payment made by your customer.
  • PayRex processing fee: Our processing fee depending on the payment method that your customer used. For the default rates, you may view our pricing page.
  • Bank buy rate fee: If you have a direct agreement with our partner bank, this is your agreed processing fee with them.
  • Foreign fee: This is the processing fee if your customer made the payment using an internation card.
  • Product fee: This is the fee based on the PayRex product used to facilitate the payment. For the default rates, you may view our pricing page.
  • 12% VAT (fee): The 12% of vatable sales (the PayRex processing fee).
  • 0.5% Withholding tax:
    • if with direct agreement with our partner bank: 0.5% of gross amount
    • else: 0.5% of the gross amount less of PayRex processing fee, VAT, product fee (if applicable), and foreign fee (if applicable)
  • 2% Expanded withholding tax (fee): The 2% of vatable sales (the PayRex processing fee).

These amounts are available across all our available payment methods when applicable.

Method​

You can find the specifics regarding the payment method in the designated method section.

  • ID: The payment method ID is primarily used by developers who integrated our vaulting feature to identify the payment method vaulted.
  • Payment method: The method used by the customer to fulfill the payment. Head over to our pricing page for the list of our existing payment methods.
  • Card number: This is the last 4 digits of the card used for the payment.
  • Card expiry: This is the month and year when the card used for the payment will expire.
  • Card issuing country: This is where the card used for the payment was issued.
  • Billing name: The name of the payment method owner.
  • Billing email address: The email address of the payment method owner.
  • Billing address: The geographical address of the payment method owner.

The card and billing details are provided to help you verify and confirm the legitimacy of your customers' transactions.

Metadata​

A set of key-value pairs useful for storing additional information about the payment. The metadata from billing statements or pages are copied to their corresponding payments.

Refunds listing​

The refunds listing section displays the list of refunds issued for the payment. From here you can easily identify if the issued refund was processed successfully and understand the reason behind its issuance.

Please see the Refund section below for more details.

If you integrated our webhooks, all subscribed events related to the payment can be seen in this section. You have the option to resend either the successful or failed webhook events right from this section, or you can choose to be redirected to see more details about the event.

Download confirmation​

Generate a copy of the successful payment confirmation notification that can be sent to your customers as proof of their successful transactions.

Refund​

You can easily process refunds yourself through your PayRex Dashboard. Refunds can be issued as a partial amount or as a full refund of the payment and may take 5-10 days to reflect on your customer's statement. Additional details such as reason for refund and internal remarks, both of which will not be visible to your customers, can be indicated for documentation purposes. Please note that PayRex doesn't refund its fees for the original payment, but there are no extra charges for the refund.